Service Terms & Conditions

As a customer, you are responsible for the following:
Allowing access into and out of the yard
Notifying our team if there is a change of listed dogs using the yard (including visiting dogs or foster dogs)
Confining your pet (if it is aggressive) in the yard on the date of service and confirming with our team on your service date that it is secured.

Please note:
If we cannot enter your yard, we don’t receive confirmation that an aggressive dog is secured when we arrive at your yard, or your pet will not allow us to enter, you will still be charged for the service trip, and your service will be resumed on its next scheduled date.
Area to be serviced must be free of excessively tall grass, leaves, snow, and debris for our guarantee to be effective (though this is not a requirement for us to clean). Although we will make every effort to make your yard 100% clean, our team understandably cannot clean what they cannot see. If visibility is a concern, you will be notified.

Our guarantee:
We ensure 100% client satisfaction. If, for any reason, you are unhappy with any work performed, please contact us within 24 hours of the visit. We will return to the yard for re-work.

Billing:
A working card is required to be on file for us to perform services.
For initial cleanings, the card on file will be charged when your service is scheduled. For recurring cleanings, you will be billed monthly.
If a card is declined, we will attempt to process the payment again on the next business day. If the card is declined again, services will be suspended until payment is made.
A late fee of $8.00 will be applied to the account for any amount that remains unpaid for over 30 days.
Initial cleanings following a significant pause in service may incur a higher fee due to accumulated waste.
Clients with an unpaid account balance of over 45 days will be required to pay all overdue balances and put down a $100 deposit before services can be reinstated. This deposit will be applied toward any initial charges to account for the extra waste accumulation during the lapse in service. Any deposit balance remaining after the initial scoop will be applied toward future visits.

Pricing and promotions are subject to change. In the rare event that this occurs, you will be notified at least two (2) weeks prior to any changes. Cancellation of regular services within one month of the scheduled cleanings will result in forfeiture of any signup promotions.
Severe weather may make it hazardous for our team to be outside to complete all scheduled visits for the day. When this occurs, our team will notify you if your cleaning will be missed or rescheduled. Visits may be rescheduled for an earlier or later time in the week, if possible.
In times when your dog(s) will not be using the yard (e.g., vacation, illness) and you would like to avoid paying for an unnecessary visit, please notify us at least 24 hours in advance if you would like a cleaning to be skipped. Please notify us at least a week in advance if your scheduled cleaning is to be skipped during a holiday week.
Pet Poop Pros does not assume any liability for damage made to gates, yards, pets, or any other property.

Either party may terminate service at any time. Contact us via the web form to terminate service. Upon termination notification, your card will be charged for any outstanding balances (if applicable).

Cancellation of regular recurring services after the first two visits will result in the pricing for the first visit changing to our one-time service fee. Please refer to our pricing for one-time cleanings for reference.

By initiating service, you agree to the listed service terms and conditions and give Pet Poop Pros permission to enter your premises and perform services.
By submitting your phone number, you are authorizing Pet Poop Pros to send you text messages. Messaging frequency will vary. Message & data rates apply. Reply STOP to unsubscribe from messages sent from us or reply HELP for more information.